On a random occasion, Outlook (and Teams) may disconnect / stop syncing with your emails and you may encounter the following message in the bottom right corner of Outlook:
...or you may see one of these errors in Teams:
- "We ran into a problem. Reconnecting..."
- "We weren't able to connect. Sign in and we'll try again."
When this happens, please try the following:
- In the bottom left corner of your screen, go to the Start menu --> start typing in to search for: Access work or school in System Settings, then click on it
- Click on Work or school account (your email address) --> click Disconnect.
- After it disappears, re-launch Outlook and Teams and see if they load properly.
- Teams may still be running in the background. Check your system tray (bottom-right corner by the date/time) and right-click the Teams icon, if it appears there, and select Quit before attempting to launch Teams again.
If you continue to experience connectivity issues, please contact the Service Desk.
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