By default, Outlook enables the Focused Inbox feature, which attempts to sort out less important messages into an "Other" category at the top.
Sometimes, critical messages are mis-interpreted as not important and are filtered out of the "Focused" tab.
To disable the Focused Inbox feature, in Outlook, click the View tab at the top, then click on "Show Focused Inbox" to turn it off.
After that, the "Focused" and "Other" categories at the top of your Inbox will be replaced by "All" and "Unread" filters.
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