Fiserv Connectivity Test

Modified on Tue, Jan 30 at 4:59 PM

To confirm an IP is NAT’d to Fiserv, you can use this link (open in a web browser on the computer in question).  If you get the “Welcome to Cleartouch” page, you are NAT’d properly.

 

https://10.46.240.107/cleartouch/login/login.aspx


Do not try to test login credentials as they will not work.  This link is simply to test connectivity to Fiserv.  If the user/computer is NOT NAT'd properly, then the page will simply time out.


Even if the page presents a "Welcome to Cleartouch" login page, a user still may not be able to log into Cleartouch.  Assuming the issue is not isolated to a particular user being locked out / needing a password reset, if the issue is affecting an entire branch, you can also attempt to do a traceroute to Fiserv as shown below.  If successful, it should complete like this:


If the traceroute fails, then there may be an issue with the NAT, or a network routing problem in whichever hop the traceroute dies.

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