Occasionally, an employee will submit a ticket via text message from their cell phone. This may be due to their computer and/or mobile work apps being inaccessible.
In these cases, you may need to call the employee directly since replying via email may not reach them in this situation.
Alternatively, you can reply to the text by determining their cell phone provider by checking Carrier Lookup or Fone Finder, then responding in the appropriate email format:
- AT&T: number@txt.att.net for a normal text message (SMS), or number@mms.att.net for a multimedia message (MMS)
- Verizon: number@vtext.com
- Sprint PCS: number@messaging.sprintpcs.com
- T-Mobile: number@tmomail.net
- Virgin Mobile: number@vmobl.com
- These gateways change periodically and are not always published for non-subscribers.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article