Credit Expert Overview + FAQ

Credit Expert powered by SavvyMoney FAQ- Internal Use Only

OVERVIEW

Credit Expert powered by SavvyMoney is available to our customers through online and mobile banking. It is a free 

service to help our customers understand their credit score by giving them access to their full credit report. The 

solution also provides an added level of credit protection by providing real-time credit monitoring alerts. The credit 

score solution also has financial tips and education to help users understand the factors that make up their credit 

score and ways to improve it.

CREDIT MONITORING

Credit Expert also monitors our customers’ credit reports daily. It informs them by email if any significant changes 

are detected, such as a new inquiry, a new account opened, a change in address or employment, or delinquency 

has been reported. Credit Monitoring helps users keep an eye out for identity theft.

CREDIT SCORE SIMULATOR

A score simulator is an interactive tool that allows users to select various actions they may take and see how their 

score could be affected. Different actions like paying off a credit card balance might make their score move up or 

down. Just like checking their credit score through Credit Expert, using the simulator will not affect the user's 

actual credit score. 

FAQs

Is there a fee?

• No. It's entirely free, and no credit card information is required to register.

How often does their credit score get updated?

• If the user regularly accesses digital banking, their credit score will be updated every 7 days and displayed within their digital banking. They can also refresh their credit score and full report every 24 hours by clicking “Refresh Score” and navigating to the detailed Credit Score Dashboard within digital banking. 

What if the information provided by Credit Score appears to be inaccurate?

• Each credit bureau has its process for correcting inaccurate information, but every user can "File a Dispute" by clicking on the "Dispute" link within the Credit Score credit report.

Will enrolling or accessing Credit Expert 'ping' a customer's credit and potentially lower their credit score?

• No. Checking credit score on Credit Expert is a "soft inquiry," which does not affect their credit score.

Will this score be used when they apply for loans with us?

• No. Our financial institution uses our lending criteria when making final loan decisions and has no access to SavvyMoney Credit Expert. However, SavvyMoney Analytics can see what offers users view and engage with. 

How do customers enroll?

• Using Online or Mobile Banking, users can enroll in Credit Score by clicking the Credit Expert widget on the home page or by navigating to Account Services and selecting the Credit Score tile

How do customers unenroll?

• If customers no longer want to use the Credit Expert function they can deactivate their account by going to the Credit score section --> Resources --> Profile Settings --> Scroll to the bottom --> Deactivate Credit Score Account