Occasionally, a department or affiliate may want text recorded for a call queue greeting or voicemail message, in place of an employee's voice
If you have the desired text to use, there are free tools that do text-to-speech recordings, like this: https://freetools.textmagic.com/text-to-speech
It will let you select the desired voice to use and download the message as an mp3 file to upload into AT&T.
For more professional, custom-made greetings recorded by an actual human, consult Snap Recordings (snaprecordings.com), a recommended service that is affiliated with AT&T. This has been used for the affiliate main number greetings. As of 2023, the cost is about $80 for 100 words.
For special greetings to announce early branch closings, delayed openings, inclement weather notices, etc., see this KB article: https://fmhc.freshdesk.com/a/solutions/articles/47001237057
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