Creating an Email Public Folder

In Active Directory, navigate to the location where the public folder permissions group should reside (the specific department/area's OU).

If you are creating a public folder group modeled after an existing group, right-click on the existing group, select Properties, and note the settings of that group.

Right-click on SecurityGroups in the appropriate location and select New --> Group.

Enter the name of the new group following this naming scheme: pfAccess_(public folder name)_editor. Group scope will usually be "Global" and type "Security." Click OK. The group will now appear in the list.

Right-click on the new group and select Properties. Copy the Group name and paste it in the Email field, so that it reads: pfAccess_(public folder name)_editor@ffl.net. (Note this will *not* be the email address actually used to email the public folder.)

In the Members tab, add the appropriate user(s) who should be able to access the public folder and manage emails sent to this group.

In the Managed By tab, under the Name: field, select Change... Add the user name of the individual who requested the creation of the public folder.

Modify any other settings as appropriate (e.g. if mirroring an existing group, and that group is a member of another group, add that information to the Member Of tab).

In the Attribute Editor tab, scroll to the proxyAddresses attribute and add the group email address you created in the General tab as:

SMTP:pfAccess_(public folder name)_editor@ffl.net

then click OK.

Click Apply and OK. It may take a few minutes for the changes to take effect. After about 30 minutes, Office365 should automatically sync with Active Directory and recognize the new public folder security group.

Repeat steps 2 and 3 for peditor and reviewer access to the public folder.

After the O365 portal syncs with Active Directory (about half an hour), open the Exchange Admin Center and navigate to Public Folders.

Here, you can click the '+' symbol to add the new public folder. Enter the desired name and click Save.

Find the new public folder in the list, click on the row to highlight it, and in the right-hand section of the page, click the Enable link to enable mail settings.

Below that, underneath "Folder permissions," click Manage. Here, you will '+' add the security group that you created in Active Directory to allow users to access the folder, then click Save.

At the top of the page, next to the '+' symbol, click on the pencil icon to edit the public folder settings.

In the Email Address tab, ensure there is an SMTP record for (public folder name)@FMHC.onmicrosoft.com and an smtp record for (public folder name)@ffl.net.

If desired, you can add one specific person who would receive a copy of every email sent to the public folder in their personal email inbox, while also still sending the message to the public folder. To set this up, go to the Delivery Options tab, scroll down to "Forward to:" and add the individual user who should receive copies of the messages, and check the "Deliver message to both forwarding address and mailbox" box.

Click Save!

If this address is supposed to receive messages from outside the bank, make sure you log into BAE/SilverSky and make sure the email address is listed (User Management --> Users --> Manage Users) to allow incoming messages to that address.

Send a test email to confirm that the message reaches the public folder successfully.