ML Transport / CCD Transport Issues

Modified on Tue, Jun 20, 2023 at 4:12 PM

To fix various error messages with ML or CCD Transport, follow the steps below.

1. Log in to machine with local admin rights
Log in to the machine and make sure the V:/ drive is mapped (FiservMilApps).
2. Repair CT Desktop Suite Workstation 2017
Go into Programs and Features to "Repair" Cleartouch Desktop Suite Workstation 2017.

(Re-running the program's setup.exe file will not work after the first install; to add additional features or repair the existing ones, you need to use the Programs & Features --> Repair option.)
Uninstallation:
You can try to use the “Remove It” software to fix various issues. It must be run from the local C:/ drive. This is what Fiserv might try first in their troubleshooting.

G:\IT\Apps\Fiserv\removeIt

Create a folder on the C:/ drive. Unzip the files. Launch RemoveIT.exe. Select all, click the arrows to move them to the right, click Remove Installation.

Reboot and try installing again.
"Unrecognized Database Format" error message fix:
If a user receives this error message when launching ML Transport, try the following fix:

Navigate to the directory indicated in the error message (or V:\Vision\MLTP32).
Find the TranspML.mdb file. Sometimes it can get corrupted, not sure why this happens, but you can restore the file from a Previous Versions backup (pick a date/time of a backup from before users started reporting issues) and place the file in the live V:\Vision\MLTP32 directory. You will need to rename the existing one first to "OLD" or today's date so you can put the backed-up MDB file in the live directory with the same name.
Have users test ML Transport again. They should be able to get logged in successfully.